Empress of the Universe

Friday, March 30, 2007

Guest Post - Petcetera Vice President Richard Kaga

I received a reply this week from Petcetera in reply to my complaint about the recent Menu Foods recall. I asked Richard Kaga for permission to reprint his email here:

"Dear Michelle,

Thank you for expressing your concern. I visited your blog and was saddened to here of Chia's condition. We hope she is able to recover from it. We were first made aware of the recall on Saturday morning, March 17th and immediately sent instructions to all stores to remove the affected product (specific brands of wet food cans and foil pouches) from the shelves. Since then we have updated our website several times, followed up and provided additional direction to our stores, and answered numerous inquiries from customers. Your comments regarding what was communicated to you by our Ajax store were disappointing and have been addressed with them. We understand how important this matter is and it has been our highest priority since it was announced.

Sincerely,
Richard Kaga
Vice President
Canadian Petcetera Limited Partnership"


I'd like to think that my one small voice is helping to change the world in a positive way.

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1 Comments:

Anonymous Greg Benton said...

A very classy response.
No doubt there will be a radical change in the manner in which pet food is supplied.
Good for you Michelle.

7:39 AM  

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