Empress of the Universe

Friday, March 30, 2007

Guest Post - Petcetera Vice President Richard Kaga

I received a reply this week from Petcetera in reply to my complaint about the recent Menu Foods recall. I asked Richard Kaga for permission to reprint his email here:

"Dear Michelle,

Thank you for expressing your concern. I visited your blog and was saddened to here of Chia's condition. We hope she is able to recover from it. We were first made aware of the recall on Saturday morning, March 17th and immediately sent instructions to all stores to remove the affected product (specific brands of wet food cans and foil pouches) from the shelves. Since then we have updated our website several times, followed up and provided additional direction to our stores, and answered numerous inquiries from customers. Your comments regarding what was communicated to you by our Ajax store were disappointing and have been addressed with them. We understand how important this matter is and it has been our highest priority since it was announced.

Sincerely,
Richard Kaga
Vice President
Canadian Petcetera Limited Partnership"


I'd like to think that my one small voice is helping to change the world in a positive way.

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Friday, March 23, 2007

Kicking Cancer Ass

My sister Roni is beating cancer with a combination of courage, fortitude and 17 pair of kick-ass “cancer boots.” I think her wonderful husband, Wayne, bought her a pair of boots for every chemotherapy treatment plus a few extras on those really tough, really low days. She’s been a strong, brave soldier – even when she didn’t want to be. Having completed chemo, Roni is now undergoing five weeks of radiation. Every day she reports which pair of boots she's worn for that day's treatment: purple with fur, black patent leather, brown suede... I think she's most looking forward to getting a few new pairs as she nears the end of her treatment regimen.

Now, I guess it's my turn. Just over a month ago, I learned I have breast cancer. Same as Roni. Same as my Aunt Pat. Invasive Ductal Carcinoma. It's my turn to join the club. Statistics say 1 in 9, I'm thinking it's a lot more pervasive that that. After all, I have three sisters; this makes it two in four.

If you're a regular or deep reader of this blog, you may know that I had a mammogram and breast ultrasound last September. Turns out the doctors missed it then. (BTW, I take back every nice thing I said about that mammo machine.)

Since "the boot thing" has already been done, Roni and Wayne sent me my very own pair of kick cancer ass shoes to wear to my first appointment with the breast surgeon.

These are definitely kick ass shoes. In fact, they remind me of the shoes worn by Wicked Witch of the West in the Wizard of Oz.

Surgery is scheduled for April 18. I don't quite know what to expect after that. Some of my recovery will be different than Roni's, some of it may be similar. It's a good thing I've taken these last six months to get healthy. I've lost 25+ pounds and have been working out to tone and strengthen my body. I didn't know it then, but I suppose it has all been so I'd be healthy enough - emotionally and physically - to kick cancer ass.

Although I may update from time to time, I don't plan to blog about my cancer experience. It's far too personal.... I mean, it's not exactly the same as confessing that I watch American Idol. (More on AI later.)

And besides, right now, I'm still worried about our cat!


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Wednesday, March 21, 2007

Chia Part 3

Chia is in the hospital. She's spending the night at the emergency clinic in Whitby. The prognosis is not good. She has renal failure.

Last Friday, upon learning of the pet food recall, I sent an email to Colin Perkel, the writer for Canadian Press who broke the original story in Canada. I wrote to object that there had been "There had been no complaints from Canadian pet owners".

Mr. Perkel filed a follow-up story today, quoting me from my blog. Click here to read today's CP story.

In fact, there have been hundreds of reported cases in Canada. Here are just a few of the confirmed stories:

Winnipeg Free Press

The Globe and Mail

CBC News

Even the Ontario Veterinary Medical Association has acknowledged the link between tainted food and an increase in renal failure, particularly in cats.

The saga continues. Let's hope we're one of the stories with a happy ending.


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Monday, March 19, 2007

I Smell A Class Action Suit - Where Do I Sign Up?


It's been confirmed. Our cat, Chia, has been eating an assortment of Special Kitty cat foods I purchased at Wal-Mart. Luckily, we buy a combination of Whiskas (not affected by the recent recall) and Special Kitty. It appears as though perhaps we delayed the onset of deadly complications by randomly alternating the foods she's been eating over the past month. Last Thursday evening my husband made the connection between the Special Kitty food and the cat's erratic behaviour. From that point, we started feeding her only Whiskas.

The thing was, she wasn’t eating. On Saturday morning we took Chia to the vet. To say that our cat doesn't like to visit the vet is a severe understatement. This wonderful, gentle, loving cat, who also happened to be very weak from not eating, turns into a vicious, demon-possessed wild creature in the presence of a veterinarian. The vet told us one of the symptoms of renal failure is a foul odour from the cat's mouth. Unfortunately, the vet was in a bit of a hurry and didn't want to take the time to fully investigate Chia's health. She sent us home, $150 lighter with some food samples, and told us to watch her closely during the next 24 to 48 hours.

Every time the cat meowed the most vile smell emitted from her mouth. I can only imagine what death smells like; I'm sure it's not unlike this.

Sunday morning the cat was definitely worse. In our experience, cats hide when they are sick. We couldn’t find Chia anywhere. Eventually, she came weakly after we had been calling for a long time. She had eaten nothing, had not taken any water, had not eliminated anything into her litter box. We called the emergency clinic. After waiting almost three hours, she was seen by the emergency vet. Their recommendation: $1,200 in tests.

While we were waiting at the emergency clinic, at least six big dogs (all from 75 lbs to over 120 lbs) came in, all with identical symptoms to our very sick cat. In fact, Chia would normally consider a dog her mortal enemy. That many dogs would surely notice the smell of a cat sitting on my lap. They were all so ill, they didn't bother with each other at all. In fact, Chia laid in my arms like a weak child, wrapped in a blanket, mewing softly from time to time in pain.

The one thing it seemed all of these dogs had in common was their pet food, a combination of premium brands (Iams and Eukanuba) and grocery store brands (President’s Choice, Price Chopper, etc.).

Chia did finally get a huge spunk of energy when it was time to be examined by the vet. As Lju tried to help lift her on to the scale, she chomped down with hundreds of pounds of pressure, puncturing his index finger in four places and drawing a stream of blood even in her weakened state. It turns out she had lost 5 oz. in weight since Saturday morning. She was definitely becoming sicker.

We had to pass on the $1200 in investigations. We left another $150 lighter and went to the pet food store to stock up on fresh food. I stayed in the car with the cat while Ljuban went into the store.

I first read about the pet food recall around midnight on Friday/Saturday morning. (It appears the company serviced the original media release around 4:30 p.m. on Friday afternoon.) We shopped at Petcetera Store #125 (there are 46 Petcetera locations in Canada) on Sunday afternoon at exactly 2:57 p.m. My husband consulted with two of the workers on the floor, explaining that our cat was severely ill from the tainted food. They were well aware of the recall. Not only did they still have Eukanuba and Iams foods on the shelves, they actually recommended the Nutro Natural Choice brand to my husband, telling him it was safe because it was produced by a Canadian company (Menu Foods, the recalling company, is a Canadian Income Trust). Of course, trusting their expertise, he purchased the brand (luckily, together with some Techni-Cal). We checked all of the brands against the recall list. More than 38 hours after the recall was announced, not only were they still selling a recalled brand, they were, in fact, recommending it. At the time of this post, the Petcetera website has no mention of the pet food recall on their website.

Just now, I checked the Menu Foods site again. It seems they have added two additional brands of cat food (yesterday there were only 40 brands listed) – but they do not show the list as having been updated as of today’s date.

Yesterday, I also visited the Eukanuba and Iams brands websites. It is important to know that Iams had no notice on their website as of yesterday. The linked press release was posted today, although not identified as being of today’s date. I could find nothing about the recall on the Whiskas website. Senior management at Master Foods, the makers of Whiskas, should be ripped to shreds on this one. Any director of publicity or marketing should know rule #1 in a time of crisis: post a press statement reaffirming trust in your brand while your competitors are being slammed in the market. As of today’s date, the Master Foods website states “There are no new Press Releases / Backgrounders / Fact Sheets in the last 90 days.” If Master Foods needs a new Vice President of Marketing, they know how to reach me.

Hooray for Royal Canin foods, maker of Techni-Cal. Their director of PR is on the ball.

I am outraged at the way this has been managed by Menu Foods, its licensors and its competitors. I am disappointed in how dismissive two veterinarians have been to the urgency of this matter. Never mind the economic risks, I am disillusioned yet again by the health risks of globalization. I am appalled at how slow retail has been to react. It’s no wonder people became so very ill and died from eating tainted spinach. Wait for something really big to get into our food supply. We can only hope that society will respond with more urgency to save human lives. This should be a lesson to us all.

In the meantime, we have spent more than $350 and our cat isn't out of the woods yet. Do I smell a class action lawsuit? Where do I sign up?


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Saturday, March 17, 2007

Menu Foods Wet Cat Food Recall

Our cat, Chia, has been sick most of the week. Yesterday my husband made the connection between the assortment of Special Kitty foods she's been eating and how lethargic and seemingly "sad" this cat has been for the past seven days. We purchase all of our Special Kitty wet and chunky cat foods at Wal-Mart.

This evening I read about the pet food recall at Menu Foods, one of North America's largest pet food producers.

The Canadian Press story by Colin Perkel reported:

"Menu Foods, one of the leading North American private-label and contract manufacturer of wet pet-food products, produced more than one billion containers last year.

It supplies its products to 17 of the top 20 retailers in North America for sale under store labels such as Master Choice, Compliments and Select and manufactures for several national brands.


The story further reported, "One dog and a "small number" of cats in the U.S. are reported to have died from kidney failure after eating the food....There had been no complaints from Canadian pet owners."

Um, excuse me! I'd like to complain about this. What are we supposed to do now? Luckily, we had some Whiskas wet, chunky food. But it has just now occurred to me that Whiskas brand may be affected, too. Unfortunately, as of the time of this post, the Menu Foods website is not accessible.

I had noticed that our cat had no energy. She always comes when we call her name. Nothing this week has been enough to inspire her to move off the sofa. On those few times when she has ventured a little further, I noticed that she was extremely uncoordinated -- she slipped off the sofa several times for no apparent reason.

What do we do now? How do we ensure that our cat will recover with no lasting side effects?

Updated March 17, 2007: The Menu Foods website is now working, and, in fact, the Special Kitty brand has more than 100 affected products. I am happy to report that the Whiskas brand is NOT made by Menu Foods. Can you guess what kind of cat food she'll be eating from now on?

I tried posting a comment to the Menu Foods website but the form is not working. Instead I sent them an email. Any chance they planning to reimburse pet owners their veterinary bills?

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Friday, March 02, 2007

Give Me A Hand, Would You?


From AOL news: A young doctor who admitted to severing a hand from a cadaver as a medical student, then giving it to a stripper, was fined Thursday and told to stay out of trouble for 15 months.

“I never knew it was illegal,” the doctor said. Oh yeah, sure. “I just thought it was kinky, not illegal,” must be how he rationalized it. Come on! How many people do YOU know keep a cadaver hand on their dresser?

Maybe she was just a really busy stripper and she said to the guy, “You know, I really could use an extra hand around here.”

I guess we have to hand it to the judge. He could have punished the guy with community service. You know, like giving hand-outs at the soup kitchen.

Thank goodness the stripper never said to him, ‘Have a heart.” He might have interpreted that as a question. Someone should tell this guy that we don’t REALLY give HEARTS for Valentine’s Day.


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